Making Purchases

• Purchase Limits
• Restricted Countries
• Restricted Merchant Types
• Pre-Authorization
• Returns
• Transaction Disputes / Unauthorized Charges

See all 7 articles

Deposits / Loads

• Load Methods
• Load Limits
• Bank Transfers
• Bank Transfer Load Schedule
• Direct Deposit
• Cash Loads

See all 8 articles

Account Management

• Enrollment Issues
• Card Activation
• Updating / Resetting PIN
• Reset Password
• Manual Bank Verification
• Lost / Stolen Card

ATM / Cash Withdrawals

• Withdrawal Limits
• Over-the-Counter Withdrawals
• PIN Security

Sub-Cards

• Creating / Ordering Sub-Cards
• Activating Sub-Cards
• PIN / ATM Access

How To Use Your Card

• Activating your card
• Using your card for purchases
• Using your virtual card
• Using your card for cash withdrawals
• Adding your card to Apple Pay, Google Pay, Samsung Pay and other mobile wallets
• Setting and changing your PIN

See all 8 articles

FAQs

• Help! Why is my card being declined?
• How do I check my card account balance?
• How do I register my card for online access?
• I got a virtual card. Can I order a physical card instead?
• Where can I use my card?
• I received an email or text message (SMS) indicating I had received a card. How do I collect it?

See all 7 articles