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  • Welcome Welcome
  • Akimbo Prepaid Card Akimbo Prepaid Card
  • Akimbo Now Card Akimbo Now Card

Welcome

Hi there! We've provided some general information about using our cards below. Additional details are available by selecting a card program. Or, give search a try. Note: Article results may be specific to card program.

Using Your Card

  • Collecting and Using a Virtual Card
  • Activating Your Card
  • ATM and Cash Withdrawals
  • Setting and changing your PIN
  • Restricted Countries (International Transactions)
  • Adding your card to Apple Pay, Google Pay, Samsung Pay and other mobile wallets

General FAQs

  • Frequently Asked Questions and Answers
  • Help! Why is my card being declined?
  • How do I check my card account balance?

Card Programs

  • How do I determine my card program?
  • Akimbo Prepaid Card
  • Akimbo Now Card

Akimbo Prepaid Card

Help articles and FAQs for consumer reloadable Akimbo Prepaid Cards (cards beginning with 548922).

Making Purchases

  • Purchase Limits
  • Restricted Countries
  • Restricted Merchant Types
  • Preauthorization
  • Returns
  • Transaction Disputes/Unauthorized Charges
See all 7 articles

Deposits / Loads

  • Load Methods
  • Load Limits
  • Bank Transfers
  • Bank Transfer Load Schedule
  • Direct Deposit
  • Cash Loads
See all 8 articles

Account Management

  • Enrollment Issues
  • Card Activation
  • Updating/Resetting PIN
  • Reset Password
  • Manual Bank Verification
  • Lost/Stolen Card

ATM / Cash Withdrawals

  • Withdrawal Limits
  • Over-the-Counter Withdrawals
  • PIN Security

Sub-Cards

  • Creating/Ordering Sub-Cards
  • Activating Sub-Cards
  • PIN/ATM Access

Akimbo Now Card

Help articles and FAQs for Akimbo Now Cards (card numbers beginning with 548917).

How To Use Your Card

  • Activating your card
  • Using your card for purchases
  • Using your virtual card
  • Using your card for cash withdrawals
  • Setting and changing your PIN
  • Restricted Countries (International Transactions)
See all 7 articles

FAQs

  • Help! Why is my card being declined?
  • How do I check my card account balance?
  • How do I register my card for online access?
  • I got a virtual card. Can I order a physical card instead?
  • Where can I use my card?
  • I received an email or text message (SMS) indicating I had received a card. How do I collect it?
See all 7 articles

Can't find what you're looking for?

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These cards are issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC, pursuant to a license from Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International. These cards may be used everywhere Debit Mastercard is accepted. Use of these cards constitute acceptance of the terms and conditions stated in the Cardholder Agreement.

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